Terms and Conditions

Terms and Conditions

Label Wines does not accept any responsibility if you are tempted to indulge, be wicked and enjoy yourself as a result of ordering any of the products on this website.

By using the labelwines.com website and online store you agree to abide by the information set out in the terms and conditions, the privacy policy and the returns and corporate policies. Label Wines reserves the right to change the terms and conditions contained herein. It is your responsibility to review the terms and conditions at each visit to the site.

In the event you disagree with the terms herein, please discontinue using the website.

    Please contact us in the event you do not understand these Terms and Conditions.
    Please read our Disclaimer which explains limitations to our liability.
    Please review our Privacy Policy which explains how we use your private information.
    Please read our Corporate Policies, including our responsible consumption of alcohol policy.
    Please confirm you are of legal drinking age in your country.
    Please consume our wine in moderation.

Label Wines is a trading name of the Australian registered company Alici Pty Ltd, with Australian Business Number 79 128 760 145 and Australian Wine and Brandy Corporation Exporters Licence Number 3825. “Label Wines” means Alici Pty Ltd and includes any of the directors, shareholders, officers, employees, agents, third party content providers, other representatives or associated entities. The “Label Wines website” means www.labelwines.com, www.labelwines.com.au, labelwines.com/no, labelwines.com/thai and any other similar sub-domains.

The terms of use are governed by the laws of New South Wales, Australia. You agree to submit to the jurisdiction of the courts of New South Wales, Australia and any appellate courts in relation to any disputes arising from your use of the Label Wines website.

All images and text on this website are the copyright of Alici Pty Ltd and may not be reproduced, published, broadcasted, transmitted or adapted in any form without the permission of Alici Pty Ltd except as provided for by the Copyright Act 1968 (Commonwealth of Australia). The events, wines, wine names etc. on the website are also protected by Trade Marks and Copyright. Any other companies and/or products mentioned on the website may be the trademarks of their respective owners, and should be treated as such.


The Buyer may make an order for goods from Label Wines by any or all of the following means: Online, email, phone, fax, regular mail, or in person. The placement of an order is deemed to be acceptance of the terms and conditions contained in this document. The buyer is responsible to ensure that all details supplied relating to the order are accurate. Label Wines does not accept responsibility for any inaccuracies of address etc that cause the order to be misdirected or delayed, however, we will endeavour to find and redirect where possible.

A contract will exist between Label Wines and the Buyer once Label Wines has received and processed payment for the order. Products will not be dispatched until payment has been cleared.

Label Wines will endeavor to ensure the accuracy and availability of all products on order lists, however, we cannot guarantee availability. If an ordered product becomes unavailable, we will contact you to advise and offer other options.

All prices on all order forms and lists are subject to change and Label Wines reserves the right to apply current prices to all orders received. The customer may freely cancel an order following such changes.

Label Wines guarantees the product for any defects caused in the manufacture and packaging of the product. For products like wine, where the enjoyment is subjective in nature, no guarantees can be made as to the individual’s perception of the product. Any issues should be brought back to Label Wines without unreasonable delay.

The placement of an order is conditional on the buyer being in full compliance with the relevant laws and customs in place in the BUYERS country at the time the order is placed. In particular, you must obey the laws regarding the purchase of alcohol by minors (those under the legal drinking age of their country). Label Wines supports the policies regarding drinking in moderation and stricktly adheres to the rules of only selling alcohol to those of legal age.

By placing an order, the customer also authorises Label Wines to arrange for orders to be grouped for customs clearance purposes, and declared along with another related customers. The declaring party will assume responsibility for the private import and any arising duties, which again will be refunded by Label Wines, and will also be responsible for handing over the declared wine to the related parties without any surcharge or sales related effort. The customer also confirms that the wine will be for private consumption and not used for sale or revenue generating activities.

For all deliveries in Sweden, our prices in the webshop are excluding Swedish duties and taxes. It is the responsibility of the customer to ensure all necessary steps for the private import has been taken in accordance with the information available from the Swedish customs office. Label Wines will not have any responisbility for any subsequent tax or duty claims arising from the import towards the customer. 

Wine Club Subscriptions

By registering as a Riserva Member with Label Wines, the customer commits to purchasing a minimum of 24 bottles of wine, distributed across two separate periodic deliveries. The timing of such deliveries are regulated by the information provided during registration and as described under Frequently Asked Questions at the time of sign-up.

When signing up as a Riserva Member in Norway, we are currently collecting your social security number ("fødselsnummer - 11 siffer"). The reason for this is both that the information will be needed for customs declarations and to ensure you are of legal drinking age. This personal information will at all times be securely stored and kept completely private. Label Wines will never use this information for any other purpose without prior written consent from the customer. 

The Grapewine and Wine Mates network

By registering as a user at Label Wines and gaining access to the community The Grapewine, the user will at all times adhere to the Label Wines policies and general Terms & Conditions for all information posted. All opinions provided will stand for the individual, and does not reflect the official views of Label Wines. Similarly, any editorial content published on The Grapewine is never controlled by Label Wines and reflects the view of the person making the posting. Label Wines does reserve the right to remove posts that are offensive, discriminating or in any way seen as in potential conflict with applicable laws. 

When connecting to other Label Wines members through our Wine Mates network, the user provides confirmation to Label Wines of the close nature of their relationship with this person. This authorizes Label Wines to, at their discretion, view the connected persons as related parties for legislative purposes, and where applicable, any customs clearances can be made towards any one of the people in such a group. If contacted by authorities in relation to any such customs clearance, please contact Label Wines and we will be able to provide this network information as documentation. To read more about the legislation regarding this for private imports into Norway, please follow this link.

Returns and Cooling Off

Label Wines will at all times adhere to all Returns Policies and Cooling-Off Periods applicable for online sales in each of our delivery countries. For more specific information relevant for your country, please feel free to e-mail us on contact@labelwines.com. Please also refer to our general returns policy stated below under Corporate Policies. 


Label Wines is not in any way liable to you or any third party for any loss whatsoever associated with your use of this website, including but not limited to loss associated with:

Any errors or omissions in the information or for any information that is not accurate, up to date or complete. Label Wines may without notice update the contents of the website from time to time and makes no representations or warranties of any kind with respect to the website or its contents.

Any interference with or damage to your computer systems associated with your use or inability to use this website, including, but not limited to, loss of data, income or profit, loss of or damage to property, claims of third parties, interruptions, deletion of files or email, errors, defects, viruses or anything else capable of interfering with or damaging the operation of your computer systems, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorised access to Label Wines records, programs or services.

This is a comprehensive limitation of liability and under no circumstances shall Label Wines or any party involved in creating or producing the Label Wines website, be liable for any compensatory, direct, indirect, incidental, special, or consequential damages, that result from the use of or inability to use the Label Wines website. 

All credit card information collected on the Label Wines website is securely processed and stored through our payment provider PayPal. Any issues related to this will be referred to and resolved through PayPal and their Terms & Conditions.

Label Wines makes no representations or warranties about the suitability, accuracy or currency of the contents of this website, lack of viruses or any other matter whatsoever with respect to this website or contents. The website is provided on an "as is" basis without warranty of any kind. Label Wines hereby disclaims all representations, warranties and other terms with regard to this website including all implied terms as to merchantability and fitness for purpose. If and to the extent any state or country does not permit the exclusion or limitation of liability for consequential or incidental damages, Label Wines liability, in such state or country, shall be limited to the fullest extent permitted by law.

This website may from time to time contain links to other web sites. These linked websites are not under the control of Label Wines and Label Wines is not responsible for the content of these websites. Label Wines provides the links to you for convenience and in no way endorses or recommends the information or contents of the linked sites or the owners or operators of them.

You may not use the Label Wines website for any purpose that is unlawful or prohibited by laws which apply to you or in your location.  You may not use the website in a manner which could interfere with or damage the website. 

Privacy Statement

Label Wines will abide by the National Privacy Principles, as described in the Australian Privacy Amendment Act (Private Sector) 2000.

Label Wines takes your privacy seriously. We understand that you may be concerned with the use of information collected about you online. As a result, we've developed this Privacy Policy to inform you of exactly how we use the information that you provide to us or that is collected by us.

We may update this Policy from time to time, so please check back occasionally. If you have any questions about our Privacy Policy, please do not hesitate to contact us.

Our company policy and staff are committed to protecting your privacy and to securing any information about you we hold. We will store and use the information securely, with regular reviews of our security. We will undertake all measures in our power to ensure your information remains protected, and vigorously pursue any breaches of security using all appropriate means, including legal action if necessary. Label Wines can not, however, assume any liability should such information nevertheless be obtained and misused by a third party

We will only collect & hold information that you voluntarily provide to us; e.g. in the course of becoming a Label Wines Member, or by purchasing our products or participating in our services. The type of information we collect are; name, address, contact (phones, fax, email), credit card details where provided by you for renewal of your membership and Label Wines purchasing information.

Any email address you supply to us will only be used to confirm orders or inform you about offers that you have signed up to be noticed about. You can at all times choose to unsubscribe to any such mailing lists you have sign up for.

When registering to become a member of the Label Wines website you will need to provide us with your personal information. We use this information to process your orders and to contact you regarding these orders. Your account information is stored in a password-protected database so you do not have to enter it again throughout the website and may be sent via e-mail with notifications from the site.

If you wish to inform someone of a certain product on our site using our Send to Friend feature, you will need to provide us with your name, e-mail address and the e-mail address of the person you are sending it to. We only use this information to send the recommendation via e-mail.

Product Reviews

You may decide to review some of our products to inform other users of the site. When doing this, you provide us with a name and your review of the product. This information is stored in the site database and can be displayed on the relevant product page at our discretion. We reserve the right to delete or edit any such submitted material found by us to be inappropriate.

Placing an order

When placing an order you will need to provide us with the necessary details to fulfil your order and deliver it to you. Details of your order are saved on the site database and are also e-mailed to yourself and to our sales department. Generally, these details are the same as those used when you registered with the site and will be filled in automatically.

When contacting Label Wines via our website, we require that you provide us with at least your name and e-mail address. Any other personal information you wish to give is voluntary. We do not store this information, but only use it in the event that your enquiry requires a response.

Log Files & Cookies

Labelwines.com might save cookies on your browser. Cookies are small bits of information saved to your browser that might be used for the duration of the session or to identify the users for a later visit. These cookies might be used to track user statistics, auto-fill login information or settings on the website.

In addition, your IP address might be stored to track user statistics for purposes including, but not limited to quality, user demographics and user trends.

If you do not wish that cookies should be stored on your computer, it may be disabled in your browser. Note, however, that this may limit the functionality of the Labelwines.com website.

Other sites

From time to time we may have links to other websites from our site. We do not control, and therefore cannot be responsible for, the collection, use or disclosure of your information by any such third party site. Please carefully review the privacy policy of any third party site that you link to from our site.

We will only use this information to provide you with the best possible service. We may use the contact information you provide to make offers to you, or to update you on Label Wines and its products and events. You may, at any time, request to opt out of such contacts by contacting us.

We will make the information we hold available for you to check and update or correct as necessary. The information may be viewed online using password and username access.

We will not sell or pass the information to any other parties, except in the case of a legitimate request by government or law enforcement agencies.

Label Wines undertakes to resolve any complaint in the shortest possible time, using any appropriate means, such as adjudication or legal advice/action. Complaints will be recorded, as will the decisions and actions regarding their settlement. Complaints regarding breaches of your privacy may also be directed to the Privacy Commissioner, GPO Box 5218 SYDNEY NSW 1042

At any time, you can update your information by sending an email request to us. You may also notify us via email if you wish to cease the use of any of your information, and we will use reasonable efforts to comply with your request.

By using our Website, you consent to the collection and use of your information, as described above, by Label Wines. If we make any changes to our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any changes to our privacy policy will extend to any and all information we may collect or may have collected, regardless of whether the policy was different at the time the information was collected.

Corporate Policies


Our delivery service will at all times be governed by the specific terms set forth during the ordering process. This includes, but is not limited to, all items like cost, timing, method, and mode of delivery. As our delivery times depend on items like international sea-freight, air freight and local delivery, no guarantee can be made as to the accuracy of the delivery estimates set forth at time of order placement. Label Wines assumes no responsibility for disruptions in the delivery process resulting from random Acts of God (Force Majeure).  It is the responsibility of the buyer and the local delivery company that delivery adheres to local drinking age regulations.

Label Wines may use private couriers to deliver products. While we monitor their activity and expect a reasonable level of conduct, we cannot be responsible for their actions, delays or losses. The product is generally despatched uninsured, but as customer service, we will generally replace lost or damaged orders, if a secure delivery address was given. Further insurance can be arranged at the customer’s request. We are happy to assist you contacting couriers regarding delivery problems and will always attempt to assist in any complaint resolution process.


If your order arrives late or damaged please advice us immediately.  We will aim to replace any breakages that occur during transit as quickly as possible. Similarly, if there is a problem with your order, please contact us and we will aim to resolve the matter. We do not accept returns if you change your mind after your order has been sent.  Please choose carefully and check your order before sending payment.

Responsible Alcohol

Label Wines encourages the consumption of alcoholic beverages only by persons of legal drinking age. You must be of legal drinking age to buy wine from this site. Wine should always be enjoyed in moderation.
Under the NSW Liquor Act 2007, it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. It is the buyer’s responsibility to ensure the applicable laws regulating purchase of alcohol and legal drinking age in the country of delivery is adhered to. As a retailer of alcoholic beverages, Label Wines support and encourage all initiatives to protect and care for everyone's wellbeing. Did you know, underage drinkers get most of their alcohol from parents or friends? Help keep kids safe - don't buy it for them.


Label Wines is strongly committed to provide our services in accordance with sustainable development.

For us this means;
Enhancing environmental awareness, commitment and environmental knowledge among employees, suppliers and customers.

Looking for environmentally friendly solutions across our whole business, including the process of wine sourcing, packaging and shipping. 

Improving in efficiency and environmental adaptation of transports and shipping methods, and using alternative packaging materials in connection with distribution of wine.

Working with wineries that share our environmental view as shown through efforts like organic and biodynamic production technologies and adaptation of alternative packaging solutions.  

Through systematic and preventive work with continuous environmental improvements we will secure that our business fulfils environmental requirements from legislation, customers and business standards.

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